You have newly joined a health and social care sector as a medical receptionist, your boss has assigned you with the task to study the role of professionals in the health and social care sphere.

Part 1 – Roles of Professionals in Health and Social Care Settings and Mechanism of Reporting Poor Practice.

Scenario

You have newly joined a health and social care sector as a medical receptionist, your boss has assigned you with the task to study the role of professionals in the health and social care sphere. He/she has also tasked you with the responsibility to observe and report if there is any poor practice.

Task 1 

State the role of healthcare professionals (midwives, nurses, carers) in the provision of services. 

Write some points about how healthcare professionals can empower individuals by protecting their rights.

Promoting anti-discriminatory practices

•  Non-judgemental
•  Person-centred care
•  Treat them uniquely

Encourage independence

• Choice about lifestyle
• Community groups

Empowering individuals

•  Informed decisions about their care
• Opportunities to lead their life

Also, demonstrate your understanding of reporting poor practice in Health and Social care settings by showing how you will report to your manager regarding any poor practices in the workplace.

Your report should focus on:

• Poor healthcare practices (negligence, poor hygiene, etc.)
• How to report poor practice ( you can choose any practice, such as negligence)

The above discussion will help you to achieve.

AC 1.1: Explain how health and social care professionals protect individuals in their care

AC 1.2: Discuss the mechanisms for reporting poor practice in Health and Social care 

Task 2

Explain how regulatory bodies ensure the quality of health and social care services. You can discuss the role of

• Medicine and Healthcare Products Regulatory Agency
• Care Quality Commission 

Identify the professional bodies that are responsible for the management of Health and Social Care Professions. You can discuss the roles and responsibilities of:

• Health Education England
• Royal College of Physicians of Edinburgh
• Health and Care Professions Council

The above discussion will help you to achieve.

AC 2.1: Discuss the roles of regulatory bodies that inspect Health and Social care provision

AC 2.2: Identify the professional bodies that regulate the professions within health and social care.

Part 2 – Difference Between Inter-Professional and Multidisciplinary Healthcare Teams and Barriers to Inter-Professional Working.

Scenario

You are a member of an inter-professional healthcare team, and your boss has tasked you to assess the performance of this team in comparison to a multidisciplinary team of your hospital’s cardiac wing.

Task 3

You can include the following in your report;

• Inter-professional team and multidisciplinary teams
• Difference between inter-professional and multidisciplinary healthcare team
• Barriers to inter-professional teams, such as organisational barriers
• Advantages of inter-professional healthcare teams

The above discussion will help you to achieve.

AC 3.1: Explain the roles and responsibilities of the inter-professional team in meeting care needs in the case study

AC 3.2: Discuss the difference between multi-disciplinary and inter-professional team working

AC 3.3: Discuss the potential barriers to teamwork and how they could be overcome

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